Debonair Ltd
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Frequently Asked Questions

  • What Payment Methods Do You Accept?

    Your security is of utmost importance to us and so our payments are handled by PayPal, the most recognised online payments system that is also safe and easy to use.

    If you do not have a PayPal account do not worry, you can still use your Debit or Credit card in PayPal without registering for an account.

    The reason we use PayPal is so that we can ensure your sensitive payment details are handled by a safe, industry-leading, global, online payment gateway that is incredibly simple to use.

  • What Shipping Methods Are Available?

    We offer free delivery on all U.K. orders over £35.00. Orders with free delivery can take 2-5 working days to be delivered after dispatch.

    We also offer next-day delivery within the U.K. Next-day delivery orders should arrive 1 working day after dispatch. Please note that next-day deliveries are charged a flat fee of £4.95.

    Finally, for our international customers we offer international delivery. For international deliveries, please allow up to 15 working days to arrive. International deliveries are charged a flat fee of £8.99.

  • How Long Will It Take To Get My Package?

    We aim to dispatch orders received before 1pm on the same day. Orders received after 1pm will be dispatched on the following day.

    After dispatch, free delivery orders should arrive within 2-5 working days and next-day delivery orders should arrive in 1 working day.

    For international deliveries, please allow up to 15 working days for delivery.

    Please note that any problems affecting the delivery company is outside of our control and can lead to unexpected delays.

  • Do You Ship Internationally?

    Yes we do! Please note that international deliveries are charged a flat fee of £8.99.

  • What Is Your Returns Policy?

    We offer a straightforward 28 day returns policy which is 14 days longer than the legally stipulated requirement.

    All returns should be sent back to us within 28 days from the Shipping Confirmation e-mail, in new and unused condition and in their original packaging. Returns should be accompanied by proof of purchase (such as email confirmation or order number). As the consumer you are responsible for returns postage.

    We will refund the total purchase price for the items returned, excluding any shipping costs.

    Contact us by e-mail at to initiate a return request and we will respond to you within 24 hours.

  • What Is Your Warranty Policy?

    We want you to have peace of mind with our products. We offer a 30 day warranty on all of our products.

    Within this period, we will repair or replace any defective product or offer a full refund of the purchase price, excluding any shipping costs, at our sole discretion (please see Standard Terms and Conditions for full details).

    Any replacement product will be warranted for the remainder of the original warranty period.

    Returns should be accompanied by proof of purchase (such as email confirmation or order number) so we can identify your returns.

    The warranty period starts from the date of the Shipping Confirmation e-mail.

    Contact us by e-mail at [email protected] to initiate a warranty claim.

  • How Can I Return A Product?

    If you have a problem with your order and would like to return it, please get in touch with us at [email protected] and we will be able to assist you further.

    Please note our returns policy:

    • For unwanted goods, returns must be sent back to us within 28 days of the Shipping Confirmation e-mail.
    • For faulty goods we offer a 30 day warranty from the date of the Shipping Confirmation e-mail.
    • Buyers are responsible for returns postage costs.

    Please include your order details (i.e. order number) in your e-mail and also in your return package so we can identify the returns.

  • What Shipping Methods Are Available?

    We offer free delivery on all WORLDWIDE orders £35.00 and over. Orders with free delivery in the UK can take 2-5 working days to arrive after dispatch. For International deliveries please allow up to 15 working days to arrive after dispatch.

    All orders under £35.00 in the UK are charged a flat fee of £3.95. All orders under £35.00 Internationally are charged a flat fee of £8.99.

    We also offer next-day delivery within the U.K. Next-day delivery orders should arrive 1 working day after dispatch. Please note that next-day deliveries are charged a flat fee of £4.95.

  • Do You Ship Internationally?

    Yes we do! Please allow 5-10 working days for arrival after dispatch.

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